FAQs

We offer both sea freight (Full Container Load – FCL and Less than Container Load – LCL) and air freight services. Sea freight is generally more cost-effective for larger volumes and less urgent shipments, while air freight provides a faster solution for time-sensitive goods.

• Sea Freight: Transit times for sea freight generally range from 45 to 55 days.

• Air Freight: Air freight shipments typically take 7 to 14 days to reach Ghana from China, though it’s advisable to factor in a few extra days for transit and potential customs processing.

Yes, we provide timely updates for all shipments. You will receive updates on your cargo’s progress from the moment it leaves China until it arrives in Ghana.

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Our Purchasing Agent service acts as your dedicated representative in China. We assist you in:

• Identifying and vetting reliable suppliers based on your product specifications and quality requirements.

• Negotiating prices and terms with suppliers to get you the best possible deals.

• Managing the entire procurement process, from placing orders to quality control and final arrangements for shipment.

Using our Purchasing Agent service offers several advantages:

• Time and Cost Savings: We streamline the sourcing process, saving you valuable time and often securing better prices due to our local market knowledge and negotiation expertise.

• Quality Assurance: We conduct factory audits, product testing, and ongoing monitoring to ensure your goods meet specified quality standards before they leave China.

• Reduced Risk: We help mitigate risks associated with international sourcing, such as communication barriers, supplier credibility issues, and compliance challenges.

No, you do not need to travel to China. Our agents handle all the on-ground activities, from supplier visits to quality inspections, providing you with comprehensive reports and regular communication.

Key documents typically required include:

• Original Bill of Lading (B/L) or Airway Bill

• Commercial Invoice

• Packing List

• Import Declaration Form (IDF) from the Ministry of Trade

• Taxpayer Identification Number (TIN) from Ghana Revenue Authority (GRA)

• Any necessary permits or licenses from regulatory agencies (e.g., Food and Drugs Authority – FDA, Ghana Standards Authority – GSA) for specific goods.

• Validated Cargo Tracking Note (CTN).

The duration of customs clearance can vary depending on the completeness and accuracy of documentation, the type of goods, and the efficiency of customs processing. Our expert team works diligently to ensure all documents are properly submitted and any issues are resolved quickly to minimize delays.

No, under Ghanaian law, with the exception of Self-Declarants, all importers are required to engage the services of licensed Customs House Agents for the clearance of cargo at any freight station in Ghana.

We have secure warehousing facilities located in Accra to facilitate efficient storage and distribution of your goods upon arrival. Please contact us for the specific location and assistance.

We offer a range of warehousing services, including:

• General Storage: Secure storage for various types of commercial goods.

• Inventory Management: Receiving, sorting, tracking, and managing your inventory.

• Picking and Packing: Efficient preparation of your goods for onward distribution.

• Flexible Storage Options: Both short-term and long-term storage solutions to accommodate your business needs.

Yes, our warehousing facilities are equipped with robust security measures, including 24/7 surveillance, controlled access, and trained personnel, to ensure the safety and integrity of your goods.

We do not allow customers to return products. This is because we are only responsible for shipping what the customer has ordered from their supplier or sourcing the goods based on the customer’s requirements. If a customer ships a product through us and does not like it or discovers a defect, they may contact the supplier to arrange returns. If the defect resulted from our team mishandling it, we will take responsibility and work with the customer to resolve the issue. Be assured, we do not take for granted the investments of our customers, so we do everything within our means to ensure you get exactly what you ordered.