Company Overview

Yi Logistics Ghana Ltd., also known as Yi Shipping, is a logistics company that specializes in sourcing and shipping goods from China to Ghana (see About Us). We provide both sea and air freight shipping, pre-order services, warehousing, and customs clearance.

Eligibility

By using our services, you affirm that:

  • You are at least 18 years old.
  • You have the legal authority to enter into a binding agreement.
  • All information you provide is true, accurate, and current.

Pre-Order Service

  • Customers can pre-order goods from our catalog or request custom sourcing.
  • Full payment or a stated deposit is required to confirm all pre-orders.
  • Pre-order processing and sourcing may take 3–7 business days before shipping.
  • Once a pre-order is confirmed, cancellations may not be accepted after a certain stage of processing.

Shipping & Delivery

  • Shipping is available by sea (45–55 days) or air (7–14 days) depending on the service chosen.
  • Shipping timelines are estimates and may be affected by customs processes, port congestion, holidays, or unforeseen delays.
  • We are not liable for delays caused by third parties or circumstances beyond our control.

Shipping Fees

  • Shipping fees are calculated based on weight, volume, and destination, and will be communicated once goods arrive at our Ghana warehouse.
  • Clients are responsible for paying all shipping costs before delivery or pick-up.
  • Unpaid shipping fees after 14 days of notification may result in storage fees.

Customs and Duties

  • We assist with customs clearance for all shipments.
  • Clients are responsible for any applicable import duties, taxes, or regulatory charges imposed by Ghana Customs.
  • We are not responsible for seized or delayed items due to incorrect documentation or restricted content.

Prohibited Items

Customers must not attempt to ship or pre-order items that are:

  • Illegal or restricted under Ghanaian or Chinese law.
  • Hazardous, flammable, or toxic substances.
  • Counterfeit or pirated products.

We reserve the right to inspect, reject, or report such items.

Returns and Refunds

  • Refunds for pre-orders are only issued in cases of supplier error or inability to source the requested product.
  • Once an item is sourced and shipped, no refunds will be given.
  • We are not responsible for manufacturer defects unless otherwise agreed in writing.

Limitation of Liability

  • The Company is not liable for indirect, incidental, or consequential damages arising from the use of our services.
  • Our liability is limited to the amount paid by the customer for the affected service or shipment.

Account Responsibility

  • Customers are responsible for maintaining the confidentiality of their account details.
  • Any activity under your account will be considered authorized unless reported otherwise.

Privacy Policy

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Amendments

We may update these terms occasionally. Continued use of our services after changes indicates your acceptance of the updated terms.